City of Palmyra MO SMS Terms and Conditions

Effective date: September 30, 2026

These SMS Terms and Conditions (“Terms”) govern text messages sent by the City of Palmyra, Missouri (“City of Palmyra MO,” “the City,” “we,” “us,” or “our”). By providing your mobile number and consenting to receive text messages from City of Palmyra MO, you agree to these Terms and to our SMS Privacy Policy at https://www.palmyramo.gov/sms-privacy-policy.


1. Program name and description

Program name: City of Palmyra MO resident SMS.

City of Palmyra MO sends informational text messages from official City phone numbers to residents, utility customers, permit applicants, and other citizens who have consented to receive City communications. Messages may include public service notifications, appointment reminders, utility, permit, or service updates, and responses to citizen inquiries.

City of Palmyra MO does not send marketing, advertising, promotional offers, political campaign messages, fundraising appeals, or third-party content on this program.


2. Who may participate

This program is intended for persons 18 years of age or older who provide a valid U.S. mobile number and consent to receive messages from City of Palmyra MO. If you are under 18, a parent or legal guardian must provide consent.


3. How you opt in

You may opt in by:

  • Submitting a City of Palmyra MO website form and providing your mobile number, including forms at https://www.palmyramo.gov/city-info and https://www.palmyramo.gov/city-forms/applications;
  • Providing your mobile number on a printed City application or written form; or
  • Giving verbal consent to City staff during a phone call or in-person visit after being told that message frequency may vary, message and data rates may apply, and that you may reply STOP to opt out or HELP for assistance.

Consent is not required to receive emergency services. Dial 911 for emergencies. Consent to SMS is not a condition of receiving City utility service or other required municipal services.


4. Message frequency

Message frequency may vary. Messages may be sent as needed, including daily, depending on City operations, appointments, utility or permit activity, and resident inquiries. Typical volume is messages to approximately 200 unique consented recipients.


5. Message and data rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data rates apply to messages you send or receive. City of Palmyra MO does not charge a separate fee for this SMS program.


6. How to opt out

Reply STOP to any City of Palmyra MO text message. After you reply STOP, you will receive a confirmation and City of Palmyra MO will send no further SMS messages to that number unless you opt in again. You may also call City Hall at (573) 769-2223. Supported opt-out keywords include STOP, END, CANCEL, UNSUBSCRIBE, and QUIT.


7. Help and customer care

Reply HELP to any City of Palmyra MO text message for assistance. You may also contact City of Palmyra MO at:

City Hall hours: Monday–Thursday 8:00 a.m.–5:00 p.m.; Friday 8:00 a.m.–12:00 p.m.


8. Privacy

Mobile numbers and text messaging originator opt-in data and consent are used only to send the messages described in these Terms and to operate the City’s messaging service. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to support the City’s messaging services and comply with applicable law.

SMS Privacy Policy: https://www.palmyramo.gov/sms-privacy-policy


9. Carriers and delivery

The SMS program is offered through participating wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to your device, coverage, and carrier network availability. City of Palmyra MO is not responsible for messages that are delayed, blocked, or not received.


10. Prohibited use

Do not use this program to send unlawful, threatening, or harassing content. This program is not a substitute for 911 or other emergency notification systems.


11. Changes

City of Palmyra MO may update these Terms from time to time. The current version will be posted on this page with a revised effective date.


12. Contact

City of Palmyra MO

301 S. Main, P.O. Box 32

Palmyra, MO 63461

Phone: (573) 769-2223

https://www.palmyramo.gov/